UK public bodies grapple with surge of chatbot-generated complaints
Original headline: ‘AI clog’: UK public bodies battle onslaught of chatbot-generated complaints
Public bodies in the United Kingdom, including MPs’ offices, local authorities, law firms and schools, are being inundated with complaints, requests and legal challenges that have been generated by chatbots. These submissions are often lengthy and complex, making them difficult to read and respond to. Officials say the surge is straining resources and slowing down routine administrative work.
The flood threatens to raise administrative costs and erode service efficiency.
Research angleHow do chatbot-generated complaints affect public-sector employees’ job stress? — Job Demands-Resources model
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